Refund & Return Policy
Effective date: October 3, 2025
Because orders on Write It On Her are for personalized, digital content, our ability to offer refunds is limited. This Policy explains when refunds or remedies may be available.
1) Before Work Begins
You may request a cancellation and full refund before the creator has started working on your order. We will confirm whether work has begun at the time of your request.
2) After Work Has Started (Pre‑Delivery)
Once a creator has begun working on your personalized content, cancellations may not be possible. In limited cases, we may offer a partial refund or credit at our discretion.
3) After Delivery
- All sales are generally final due to the personalized nature of the content.
- Non‑delivery or technical defect: If your order was not delivered, or there is a technical defect (corrupted/unplayable file), contact us and we will re‑deliver or provide a refund where appropriate.
- 48‑hour commitment: If the content is not delivered within forty‑eight (48) hours from payment confirmation, you are eligible for a refund. Contact us at support@writeitonher.com.
- Quality concerns / remakes: If the content materially fails to reflect the instructions you provided, contact us within 7 days of delivery. Where feasible, we will facilitate a reasonable correction or remake; refunds remain discretionary.
4) How to Request Support
Please contact support@writeitonher.com with your order number and details. We aim to respond promptly and work with you toward a fair resolution.
5) Chargebacks
If there is an issue with your order, please contact us first. Unresolved chargebacks may result in account limitations. We may provide evidence to payment processors when a dispute is initiated.
6) No Returns of Digital Goods
Digital goods cannot be “returned.” Where a refund is granted, your license to the refunded content terminates and you must delete any copies. You may not share or publish refunded content.
This page is provided for your convenience and does not constitute legal advice.